Purchasing a hot tub is a significant investment, and it’s essential to choose a dealer that you can rely on to provide a top-quality product and ongoing support. There are a few key things to consider when making your decision, including reputation and reliability, selection and customization options, pricing and financing, and customer service and support.


Reputation | What to Look For in a Hot Tub Dealer | Great Bay Spa & Sauna

First and foremost, you’ll want to look for a dealer with a solid track record and a positive reputation. Be sure to check out customer reviews and ratings. They can give you a sense of the dealer’s reputation and reliability, as well as the quality of the products and services they offer, and can provide valuable insight into the level of satisfaction that you can expect when working with a particular dealer. Additionally, be sure to inquire about the dealer’s warranty and service policies – a dependable dealer will offer comprehensive protection and support for their products.


When shopping for a hot tub, it’s important to pay attention to the customer service and support offered by the dealer. Look for a dealer with knowledgeable and helpful staff who are willing to answer your questions and provide guidance. Make sure the dealer has a track record of providing ongoing support, whether it’s maintenance tips or access to properly trained service technicians. It’s also worth noting that you’ll need to go through the dealer for parts and service while the tub is under warranty. When most people think of what could go wrong with a purchase, they only think of being overcharged or getting a low quality product. While that is important to consider, choosing the wrong dealer can lead to more prolonged and devastating consequences, like consistent price gouging on repairs, extremely poor quality of work, and being given misleading advice. To avoid these headaches, it’s crucial to choose the right dealer from the start.

Depth of Knowledge

A hot tub dealer who is knowledgeable about a wide range of hot tubs will be better able to assist customers in finding the right hot tub for their needs. This could include helping customers understand the different features and options available, and explaining the benefits and drawbacks of different hot tub models and brands. In addition, a hot tub dealer who is knowledgeable about all hot tubs will be better able to provide support and assistance to customers after the sale. This could include answering questions about how to properly maintain and care for a hot tub, troubleshooting problems that may arise, and providing repair and maintenance services.

Value-Based Pricing

Image Demonstrating Value | What to Look For in a Hot Tub Dealer | Great Bay Spa & Sauna

Last but not least, pricing. Price is certainly a factor to consider when purchasing a hot tub, but it’s essential to look at the value you are getting rather than just going with the lowest option. There are a lot of smoke and mirrors in this industry. It can be easy to be sold on the marketing of a tub rather than what the build is actually worth. A low price may seem like a good deal, but if the true value of the hot tub is less than the price you are paying, it is not a good deal. On the other hand, a high price may seem expensive, but if the true value of the hot tub is at or exceeds that price, it is a good deal. Beware of dealers that only try to quickly sell you on the flashy features, number of jets, and the hot tub experience. A reputable and respected dealer will understand the importance of quality materials, durability, and maintaining and servicing the hot tub long after you leave the store. They are in for the long haul.

Why Great Bay Spa & Sauna

Jamie Burson | What to Look For in a Hot Tub Dealer | Great Bay Spa & Sauna

Why are we telling you what to look for in a good hot tub dealer? Because we believe that an educated buyer turns into a happy customer. That is why we are committed to transparency and honesty in all of our business practices. This commitment not only benefits you by providing you with the information you need to make an informed decision about your purchase but benefits us as well by helping us build trust and long-term relationships with our customers. You can trust that we will be upfront and honest about the features and benefits of our hot tubs, as well as any potential limitations or drawbacks. We are also upfront about our pricing, financing options, and customer service policies, so you know exactly what to expect when you make a purchase with us.