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Experience Our Award-Winning Customer Service

Just as Sundance® Spas has been setting the industry standard in hot tub design and engineering for decades, Great Bay Spa & Sauna sets the benchmark when it comes to sales and customer satisfaction.

In 2020 alone, we won three high honors from Sundance® Spas:

  • The President’s Award for the Largest Sales Volume of any Single Outlet in the WORLD
  • The Gold Club Award for Exceptional Sales Performance
  • The Exceptional Customer Service Award in recognition of Outstanding Customer Service

We work hard for these awards, especially when it comes to customer satisfaction. When you visit our oversized showroom, you’ll find our team members to be friendly helpful, with the goal of providing a comfortable, no-pressure setting where you can explore the various models and find just the right spa or sauna for your needs.

Once you narrow your choices, you can schedule a totally private “test soak” in our purpose-built Discovery Room.

Superior customer service, of course, includes service after the sale, and our award-winning service department is rated number one in Northern New England year after year. Our fully-stocked service vans are at the ready, and our experienced technicians can usually fix your problem with one trip.

In addition to offering a wide variety of spas and saunas, we stock a huge inventory of replacement parts, maintenance chemicals, filters, and accessories.

When you stop by, you’ll discover why, after more than 45 years, Great Bay Spa & Sauna is the best place to find the spa of your dreams.

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