Testimonials

From: Peter
Sent: Friday, August 06, 2010 8:43 AM
To: Erik Williams
Subject: Greg

Hi Erik,

I wanted to let you know that Greg is the nicest and most professional service person we’ve ever had do work at our house. We very much appreciate him as well as Great Bay Spa.

Have a good day,
Peter

From: Pete
Sent: Thursday, August 27, 2009 9:21 AM
To: Peter Robart
Subject: Sundance valve problem

Hi Pete,

It was nice seeing you yesterday after all these years. Brought back a lot of old memories, even for this memory challenged old guy. I was really impressed with your facility, a real class act. I wondered if Jack had ever seen it. It would have made him proud, as this was the message he always tried to get across to the spa dealers. Nice to see you’ve done so well.

If you’d bring up the valve problem to your Sundance tech, I’m sure he’s seen it before (o-ring guides broken and squirting water from around threads) and hopefully has found an easy solution, other than changing out the valve body! If so, please let me know. I’ve run across this problem many times in Sundance and Catralina spas. You can email me, leave a message on my business line or call me on my cell phone.

It looks like I will be your first Geodeck customer. I’m a little excited about this product as it’s T&G for outdoor use. This is going to be a second floor installation and I’m interested in seeing how much it helps to keep rain water from the area under the deck. If you’d like, I can take digital pics of the after install, and you can use them any way you like. I appreciate your offer to give me a discounted price, especially since this is for my own home, and I’ll remind Rob when I submit my final materials list. Speaking of Rob, I find him to be a friendly, helpful salesman who doesn’t seem to mind going the extra mile to get me information on a new product, and I think he’s a definite asset to your company.

Thanks for the tour and it was so nice to see you again.

February 12, 2007

Dear Tony:

Just wanted to let you know just how pleased we are with our spa. It certainly was a pleasure to deal with you. As you already know Kathy and I spent a lot of time doing research and visiting many of your competitors. What we learned from all of this research is that Great Bay is the place to buy a spa. As most of your competitors operations are somewhat lacking whether it be their product, showroom or delivery policies that can in some instances stretch the imagination.

We could not have asked for a better delivery, than the one we had received from Mike and Russ. Both Mike and Russ went above and beyond with their helpfulness. Russ for offering his help with getting the doors removed and replaced. Mike went the extra mile with determining of the placement of the cover caddy.

We are also very pleased with the cover lifter that Mike made an extra trip back to install for us the following Monday.

The end result is that we will certainly be recommending Great Bay Spa and Sauna as a great place to do business. Should you ever need a reference please feel free to contact me.

In closing I want to thank Mike, Russ and you again for the exceptional service.

Regards,
Brian

From: Kathy
Sent: Monday, March 13, 2006
To: George Young

George, Randy, Tony and all of you at Great Bay: I purchased my hot tub 7 (?) years ago at Great Bay Spas and wanted to take a moment to thank everyone at Great Bay for all the help and excellent customer service that has been provided to me over the past several years. Each and every time I have had a question or problem with my tub there has been a friendly and knowledgeable staff person to talk with to answer my questions or send out a representative for the repair. The response has been timely and efficient which these days are extremely rare. I would not hesitate to recommend Great Bay for excellent products and customer service.

Once again, thanks and kudos to a finely run establishment.

Please feel free to pass this email on to owner/managers in the company (both sales and customer service).

Sincerely,
Kathy

12/15/05

Dear Sirs:

Please correct our bill address to:

Wolfeboro, NH

You should know that Greg is a very professional and pleasant person. A real asset to your company.

John

October 27, 2005

Peter Robart
Great Bay Spa
275 Constitution Avenue
Portsmouth, NH 03801

Regarding: Quality and Service of Sundance Spas

Dear Mr. Robart:

It is seldom that I write a letter in appreciation of product quality and service. However, the Quality and Service my wife and I have received with respect to the Sundance Spa, purchased from Great Bay Spa, has been outstanding.

We have now owned a Sundance Spa for almost 5 years and have enjoyed the comfort of:

• A great product. To date we have not found a hotel spa or other professional spa providing the powerful treatment and subsequent relaxation comparable to the Sundance Spa installed in our own home. Visitors and neighbors are impressed. Friends that have purchased other brands (spas) are clearly convinced that they didn’t get the best.
  
  
• Excellent Warranty and Service. Tony Pescosolido has been outstanding from the day we set foot in the store. Over the years, we have received quality treatment from Tony and the professional service staff at Great Bay Spa each time we called.
  
  
• The 5 Year warranty service we have received on our Sundance Spa has been outstanding especially coupled with the positive attitude and professionalism of your team.

Thank you from,
Mike and Marquita
West Newbury, MA

October 1, 2003

Sundance Spas
14525 Monte Vista Ave.
Chino, California 91710
Attn:  Jerry Greer, VP of Sales & Marketing

To Whom It May Concern:

…On a brighter note, your batting average greatly increases when a customer deals with a franchise such as Great Bay Spa & Sauna at 275 Constitution Ave., Portsmouth, NH. In a complete panic I phoned this place and spoke with Tony, the Manager, and although he was completely booked up, and quite frankly had no incentive to help me out as clearly he had not been the first choice location, this man went beyond my expectations and assisted me with my problem. He did not make any guarantees but he gave me the assurance that he was working on my problem and that he would see what he could do! That is more than any consumer could ask for!

Within about 4 hours, I received a call from Don from Great Bay advising me that he would help me out and would be at my client’s home at approximately 5:15 tomorrow to assist in moving the hot tub! I cannot tell you how relieved I was to hear this move would take place on schedule in front of my client! It is franchises such as Great Bay that will help to restore the public’s confidence in your product, and I hope that you will not let their professionalism and customer satisfaction skills go unnoticed!

I close, hoping that you will view this letter as an extension of my appreciation for quality, which I have researched Sundance advertises. In an economy where “luxury” type items are not an every home purchase, I would hope that you as Corporate Sundance would be looking to instill positive reflections in the consumers of today, tomorrow, and the future.

Thanks you for your time.

Sincerely,
Debbie L.

Friday, August 24, 2001 at 15:07:39

Name: Michael
City: North Berwick, ME 03906
Comments:

To Whom It May Concern:
I want to thank all of you down at the showroom for a magnificent addition to my family. It has increased the value of family life and quality of life in general. I would like to give great thanks to Tony and the staff at the Great Bay Sundance Spa Showroom. Thanks again!!

P.S. Great Website

P.S.S. Can I order my supplies from here?

August 29, 1999

We will be selling the house and moving on the 15th of September. I will leave your business name and phone number for the new owner if they want to continue using your services.

We have always enjoyed using the services of Great Bay Spa & Sauna. Greg has always been a courteous and prompt service man. You’re lucky to have him.

Very Truly Yours,
Susan
Wolfeboro, NH

12/3/98

Peter,

Thank you for all you did for us in getting our hot tub (spa)!

We are really enjoying the new one with all the different jets and the pebble surface. Sundance is a product to be proud of.

Thanks again for all you did.

April and Ray, Deerfield, NH

Date: 9/4/97
Name: Harold & Gayle
Address: Eliot, ME 03903
Product: Sundance Montego
Were you satisfied with the sales and installation? Fantastic! From start to finish – everything was right on. Meant to write to say thank-you to all. Thank you for the reminder to say “Good Job Guys”!
What would you have changed or suggested? Nothing
Would you like a follow up call for maintenance or chemical operation? No thank you, everything seems to be working fine! I love my tub!

July 31, 1997

Mr. Peter Robart
Great Bay Spa & Sauna
275 Constitution Ave.
Portsmouth, NH 03801

Dear Mr. Robart:

I would like to pass on kudos to two of your employees. As an owner of one of your spas for two years, I have had the opportunity to frequent your business on numerous occasions to purchase chemicals or to ask a question about my spa. In addition, in recent days I have had repair work performed by your service technician.

I have always been extremely impressed with the friendly customer service provided by your in-store representative, Randy, and your service technician, Greg. Both of these individuals have always gone the extra mile by showing a genuine concern about customer’s needs. It is people like Randy and Greg, who provide quality service that brings real credit to businesses. Not only do you sell a quality product but also you sell quality service.

Great Bay Spa & Sauna will always be at the top of my list of superior businesses.

Sincerely,
Charles

July 7, 1993

Peter G. Robart
Great Bay Hot Tub Company
44 Exeter Street
Newmarket, NH 03857

Dear Peter:

I am writing this letter as a testimonial to the therapeutic value of the Sundance Spa. For ten years I have suffered from chronic back problems. I have seen chiropractors on and off during this time and have received only temporary relief. At the recommendation of my chiropractor, I decided to buy a spa to help relieve the constant back aches. I shopped around for the best spa from a therapeutic standpoint and found that the Sundance spas offered the best jet action available.

I purchased an Allegro 800 on March 11, 1992. Immediately I was able to stop my weekly chiropractor appointments. Now I only need to see my chiropractor once every few months. The spa has taken the place of the weekly massage and adjustments. Because of the warm water and the superb jet action of the therapy seat, I am able to get complete muscle relaxation. This then allows me to stretch and exercise my back so that I can keep my spine straight. Prior to my using the Spa, my back muscles were only relaxed for a day after my chiropractor appointment. Now I can use the Spa every day and stay relaxed. This is not only a big health advantage; it also saves $45.00 for every doctor visit.

I would like to thank you and Sundance Spas for a terrific product.

Sincerely,
Keith

Date: 12/23/91
Name: William
Address: Eliot, ME
Product: Sundance Spa
Were you satisfied with the sales and installation? Very Satisfied.
What would you have changed or suggested? I should have bought the spa sooner.
Would you like a follow up call for maintenance or chemical operation? No thank you, everything seems to be working fine! I love my tub!

August 28, 1991

Peter Robart
Great Bay Hot Tub Co.
44 Exeter St.
Newmarket, NH 03857

Dear Pete:

I am writing this unsolicited letter to you to compliment you and your company on its outstanding service in installing and maintaining our hot tub. While we have had a few problems with the Infinity Spa and the ozone purifier, you certainly have done your best in correcting these problems, absorbing much cost. Greg has been outstanding in his patience and knowledge.

It is rare today to receive such good service and my wife and I just wanted you to know that we appreciate it. We would gladly recommend your company to anyone.

Sincerely Yours,
David
Exeter, NH

Date: 3/25/91
Name: Kenneth and Marian
Address: Windham
Product:
Were you satisfied with the sales and installation? We are more than pleased – it has been a long time since we have dealt with a company as helpful and accommodating. Lisa was always there to answer questions when we called and any problems we had were handled immediately. We thank you and Lisa for all your help.

April 19, 1990

Peter Robart
GREAT BAY HOT TUB CO.
44 Exeter Street
Newmarket, NH 03857

Peter,

Just a note to thank you for the prompt service on the hot tub at our home and for the excellent work done by Greg Gerber.

We have been struggling with the tub for 3 years and have had the manufactures representatives in several times. These people would stay a few minutes, replace a part and leave. Their work failed to fix the problem.

After reviewing the problem Greg made the effort to take the unit apart (which was a time consuming project in a very tight, dimly lit area), remove the malfunctioning part, test it and make the adjustments for it to operate properly. This solved half of the problems. Greg made the same effort to find and correct the remainder of the problems. Today the tub operates as advertised and we are very happy with it.

Being in the service industry, I understand the value of good service and the people who are entrusted to perform it. Please pass my appreciation on to Greg.

Sincerely,
George

January 9, 1988

Great Bay Hot Tubs
Newmarket, NH

To Everyone,

As you are all probably aware we purchased a Sundance Silverado spa from you in October ’87. After two months it became evident that there could be a leak from the spa. After one phone call it was obvious that service from Great Bay was not going to be a problem, the leak was discovered and repaired very quickly. The repair man (Donnie) was helpful and seemed to do an excellent job.

Now that our spa is again working and being enjoyed we wanted to thank you all for all your kind, courteous and timely service. We are glad that we purchased from Great Bay and hope to continue doing business with you for many years, (without more leaking problems, of course!) Every phone call, every question was responded to rapidly by friendly, helpful people. Gary and I both deal with people in our jobs and so we know just how important this friendliness and professionalism can be to a client.

Again, thank you for everything. Our spa and new room look great and we are glad to be enjoying them both again.

Sincerely,
Gary & Melinda

Snap-on-Tools
Rex
Credit Sales Manager
Hampton, NH

9/28/87

To Great Bay Hot Tub:

Thanks for the excellent workmanship in the installation of the vinyl liner in my over-sized hot tub. Your work and timely manner were above my expectations.

Thanks again,
Rex

Great Bay Hot Tub
44 Exeter St.
Newmarket, NH 03857

Gentlemen:

Just a quick note of thanks for the super job you did on the installation of our replacement sauna. Your crew was courteous, clean, on time and very professional in their work.

When added to the fact that you started the work as planned, and finished on time, it’s almost unheard of these days. I appreciate your professionalism.

We will definitely give you a call when we need work of a similar nature done again in the future. Our members are raving about their new sauna.

Sincerely,
Richard
Somersworth, NH

Name: Bruce
Address: Northwood, NH
Product: Cameo 800
Were you satisfied with the sales and installation? Very pleased with all the help & service Randy provided!
What would you have changed or suggested? Nothing – You guys are great!
Would you like a follow up call for maintenance or chemical operation? So far so good. If you’re in the neighborhood, drop in.

Dear Folks at Great Bay,

e would like to thank you so much for the wonderful & quick service you gave us to repair our spa. Your service man was terrific. He was so informative & personable. He gave us a lot of helpful hints on maintaining our spa for purity & longevity. It is a pleasure doing business with you.

Thank you again.

Dick & Pat

To: Great Bay Hot Tub Staff

just wanted to say thanks Peter for all your help in choosing a spa. And a special thanks to Don for taking the time to explain patiently & thoroughly all the spas functions, required maintenance & troubleshooting.

We really appreciate it & are enjoying our tub!

Thanks again,
Doug & Sue

Peter,

I’ve received the timer markers and many thanks for getting them for me.

Just want you to know the spa is working out fine. You did a fine job with components and assembly, and I’m finding the entire system working very well and easy to maintain.

Am glad I came to the right place to get my tub and equipment.

Wayne

Great Bay Hot Tub Co.
44 Exeter Road
Newmarket, NH 03857

Dear Peter:

We would like to thank you for all the time you spent with us while deciding on a Sundance Spa. We especially like the manner in which you sold it to us. We had no idea of buying one you know and at no time did we feel we were being pressured into buying anything. You made us feel special and were very accommodating to our needs.

Many thanks to you and your crew who took their time after work for the delivery and setting up the spa. They were very professional and caring. We are enjoying the Sundance Spa nightly and many others in our family as well.

You can be certain that we will recommend Great Bay Hot Tub Co., to everyone.

Please feel free to bring or send people in to see one in operation like ours if you want anytime. Door is always open, come help yourself.

Sincerely,
Ethel & Curt
Hampton Falls, NH